Privacy
This Privacy Policy explains how Pen Pal Travels, LLC (“Pen Pal Travels,” “we,” “us,” or “our”) is responsible for and handles information used to operate the website, process adult purchases, and fulfill purchased mailings.
Information collected
Purchases are made by adults. Pen Pal Travels may collect the purchaser’s name, email address, and order information, along with the recipient’s shipping name and address.
How information is used
Recipient information is used to prepare and deliver the purchased mailings. Purchaser and order information is used to provide customer support and fulfill the order.
Children’s information
This website is intended for adults purchasing products for children. Pen Pal Travels does not knowingly collect personal information directly from children.
Recipient information is used only to fulfill and support purchased mailings. It is not shared with other subscribers, children, individual travelers, or a pen pal.
Payment information
Payment card information is processed by Stripe. Pen Pal Travels does not store full payment card information on its own servers.
Service providers
Information may be shared with service providers only as needed for payment processing, website operation, printing, mailing, customer support, and order fulfillment.
Contact
For privacy questions or questions about order or account information, email support@penpaltravels.com.